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FAQ

FAQ

FAQ

SaxCube is built to simplify field marketing execution — from planning to reporting.
In this FAQ, we cover the most frequently asked questions about the SaxCube App, including its functionality, use cases, and how it supports brands and field teams in day-to-day operations.

The SaxCube App is the mobile companion of the SaxCube reporting system. It extends the existing SaxCube platform to mobile devices and allows field teams and Brand Ambassadors to document store visits, activities and operational issues directly on site, fully integrated into the SaxCube ecosystem.

The app is designed for Brand Ambassadors, field teams and project managers working in field marketing and retail execution. It supports daily store visits, rollouts, device replacements and on-site checks — directly where execution happens

Yes — partially. Most features require an internet connection, including login and data access. Questionnaires, however, can be filled in offline. Once the device reconnects, all completed data is automatically synchronized with SaxCube.

Benefit: work can continue even in challenging store environments.

  • Web version (usable on mobile devices and computers)
  • Native Android app
  • iOS version currently available via TestFlight

This ensures flexible access depending on device and usage scenario.

Yes. SaxCube allows the creation of individual questionnaires and campaigns. These can be linked to one or multiple projects, clients or campaigns. Administrators can fully customize questionnaires to match specific project requirements.

Benefit: one reporting system, adaptable to different business models.

An activity typically represents a store visit or task (e.g. rollout, device replacement or store check). Activities can be created, started and completed directly in the app, including time tracking, location data and structured documentation.

Yes. All activity data is automatically synchronized with SaxCube. Updates are transferred shortly after creation, ensuring consistent reporting and visibility across teams. Notifications are delivered in real time.

Yes. SaxCube offers reporting and analysis features, including real-time analysis, report generation and data export. Data can also be processed individually via Power BI and the SaxCube API.

If furniture or devices require attention, repair tickets can be created directly in the app. Their status can be updated (open, in progress, completed) and tracked until resolution.

Benefit: operational issues become visible immediately and are followed up systematically.

All data is saved locally. As soon as the device reconnects to the internet, synchronization happens automatically.

Yes. SaxCube can be white-labelled, and a customized version of the SaxCube App can be created if required.

Yes. A demo version of the SaxCube system, including the mobile app, is available on request.

Currently, the app is available in German. English language support will be available soon.